What are the emergency response guidelines?

The freezer alarm was first forwarded to a neighboring store for storage and preparation, and the cooperating equipment manufacturer was contacted to deliver a temporary freezer within 2 hours. Some products were sold out at the front desk simultaneously, and a 5-yuan no-threshold coupon was issued to affected customers. Such a simple thing helped them avoid large-scale chargebacks for three freezer failures since the beginning of summer this year. It is much easier to use than paying thousands more for one failure in the previous two years.

The complexity of the guides for different industries varies greatly. The emergency guide for chemical industry parks cannot be completed on a piece of A4 paper. It has to cover more than a dozen scenarios such as material leakage, fire, and personnel poisoning. Even the order in which protective equipment should be worn, which downwind points should be avoided on the evacuation route, and the advance clearance range for fire trucks to enter the site are all clearly marked. Last year, we cooperated There was a small-scale leak of xylene in one of our parks. The on-duty worker who had just joined the job had no experience in dealing with it. He found the corresponding steps in three minutes by flipping through the manual. He closed the valve, laid out absorbent cotton, and pulled up the warning tape. The disposal was completed before the contaminants spread. If it had been a situation without reference before, he might have panicked and flushed it with water, which would have made the leakage everywhere and more difficult to deal with.

However, the industry has always had different views on the granularity of the emergency guide. One group believes that the more detailed the guide, the better. It is best if every step of the guide is clearly written so that even a completely inexperienced newcomer can operate it directly.； The other group believes that there is no completely unified template for emergencies. If the template is too strict, it will easily tie up the hands of on-site personnel. There has been a similar problem in an office building before. It turned out that a small fire really broke out in the middle of the fire drill. On-site security must follow the previous instructions. Nan asked to wait for the property manager's signature to confirm before starting the sprinkler system. Fortunately, the fire was not serious and no accident occurred after a two-minute delay. Later, when they revised the guideline, they specifically added a line that the highest-authorized on-duty personnel on site could make improvised decisions based on the actual situation without waiting for approval at all levels.

To put it bluntly, the emergency response guide is a bit like the emergency kit that is kept in the trunk of experienced drivers all year round. It is usually thrown in a corner and takes up space and no one cares about it. But when a tire blows out or breaks down on a rainy day, you can take it out and know where the triangle should be placed 150 meters away and where the jack should be on the chassis. There is no need to squat on the side of the road and figure out how to deal with it. Of course, not all guides are effective. The kind of paper guides that directly copy the templates of peers without even verifying the number of fire hydrants in one's own unit and how long it will take for the nearest ambulance to arrive. If something goes wrong, it is better to find an experienced employee to direct the guide on the spot. When compiling it, it is much more effective to involve a few people who have been on the front line and have experienced real problems to participate in the process than to sit in the office and compile a dozen or so beautiful pages of the manual.